Reference

Legal terms before you join

Our legal page sets out how your account, wallet records, personal data and platform access are handled on matkamain for India.

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matkamain Legal terms before you join
LEGAL CONTACT

Three routes for policy questions

Legal questions need a clear trail, so we separate account help from formal policy requests.

Account support Use account support when your request concerns login access, wallet records, KYC status or a withdrawal check. We verify the account link first, then move the matter to the right internal queue.
Privacy request Send a privacy request when you want data access, correction, deletion assessment or cookie clarification. We may retain certain records where law, payment disputes or security duties require us to keep them.
Legal escalation Use legal escalation for formal notices, jurisdiction questions or account restriction disputes. Include dates, reference IDs and the exact concern so our team can assess the request without avoidable delay.
DATA PRACTICE

Six controls behind our legal process

Our legal process is built around traceable records rather than vague promises. We keep account, payment and device data only for defined purposes such as security checks, dispute…

Data collection

We collect account details, contact data, device signals, login activity and wallet references so the account can operate, payments can…

Cookie choices

Cookies help keep you signed in, remember language settings and detect unusual activity.

Account security

Password checks, device review and payment-reference matching help us confirm that the person requesting access or withdrawal changes is linked…

Record retention

We retain certain wallet, KYC, dispute and login records for legal, tax, audit and security reasons.

Correction requests

If your name, email, mobile number or payment reference is wrong, contact support with proof of the correct detail.

Third-party processors

Payment and verification partners may process limited data to complete checks, confirm references or flag risk.

Your legal questions answered

These answers explain how the legal terms work in common account situations. They do not replace the full terms, and they are not personal legal advice. If your issue involves a payment reference, a restriction, a data request or a local-law concern, contact us with the exact account details so we can assess the matter against the records we hold.

The account terms, privacy terms, cookie terms and any wallet rules shown on the site apply together. Access also depends on local law and is available where local law permits in your location.

Yes, you may request a copy of personal data linked to your account. We verify your identity first, then provide eligible records while withholding items that law, security or third-party rights protect.

Payment references are kept as transaction records for wallet reconciliation, dispute checks, security alerts and legal duties. We do not treat them as financial advice or as a bank statement replacement.

You can ask us to correct inaccurate contact, identity or payment-reference details. We may need proof, and some historical records may remain unchanged where audit, dispute or legal duties require that record.

Access may be restricted during identity checks, suspected misuse, payment disputes, legal requests or location-related concerns. We assess the record and may ask you for documents before changing the account status.

Retention periods depend on the record type and legal purpose. Wallet entries, verification files, dispute history and security logs may be kept while required for law, tax, audit or fraud-prevention needs.

Use the legal escalation route and include your account email or mobile number, dates, reference IDs and the request type. We may verify identity before sharing data or taking account action.

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